Return and Refund Policy

We want return and refund requests to be straightforward. Contact us within 30 days after delivery to request a return, and include your order number, the item and the reason for the request.

Request a return before sending an item

1. Email or call us with your order number and the item involved.
2. Describe the issue and provide photographs where helpful.
3. Wait for our response with return instructions and the appropriate return address.
4. Follow those instructions and retain proof of shipment.

Do not assume the address on the original package is the return destination. We will explain any applicable return shipping cost before you send an item.

Item condition and kit contents

Keep the item and the components received available for review. For jewelry-making kits, identify any missing beads, tools or findings so we can understand the request. We will explain the applicable condition requirements when responding; statutory consumer rights remain unaffected.

Damaged, defective or incorrect items

If an item is damaged, defective, missing pieces or different from the item ordered, contact us with your order number and a description. Photographs of the item and packaging can help us assess the issue. We will explain the available resolution after reviewing the request.

Refunds and exchanges

After an eligible return is received, inspected and approved, we process the refund to the original payment method within 3–5 business days. Your payment provider may require additional time to post the credit. Contact us if you would like an exchange; we will explain the options based on the item and availability.

Order changes and cancellations

Contact us promptly if you need to correct or cancel an order. Whether a change is possible depends on the stage of processing or dispatch. We will let you know what can be done.

Return and refund assistance

Beadnoria
11850 Edgewater Drive, Lakewood, OH, US
44107
Telephone: +1 (216) 339-0315
Email: [email protected]